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Shared Hosting FAQ's


Web Hosting FAQ

  •    What is Web Space? shared hosting_nnh

    Web Space is that the amount of disc space you bought on the server to host your website files.

  •    How do I access my Web Space and Email Accounts. shared hosting_nnh

    After activation of your Web Space, you'll be get login details of control panel user name and password to your email id. you'll access your web space and make email accounts after logging in to the control panel.

  •    Can I access my Web Space using telnet/SSH? shared hosting_nnhshared hosting_nnh

    Remote access (via telnet, SSH or RDP) is not available with our shared hosting. Our Cloud VPS and Dedicated Server products offer full root SSH access (Linux Only) and RDP access (Windows Only). This provides you full control of your Virtual and Dedicated Server Environment.

  •    What is Data Transfer / Bandwidth you provide ? shared hosting_nnh offers unlimited bandwidth for a few plans supported customers requirement. By this, we mean customers will get default 1 GB of bandwidth for visitors to look at per month. However, if they require additional bandwidth, it are often increased through their instrument panel at freed from charge. Any hosted website or service with must not use excessive amounts of server resources and bandwidth as specified here. The excessive list includes bandwidth, processor utilization and / or disc space or anything which affects other customers or performance of our service Bandwidth refers to the quantity of knowledge that's allowed to be transferred to and from your website on our servers. All our plans have unlimited bandwidth which is quite sufficient for a basic internet site . Customer agrees that he/she shall not use excessive amounts of CPU processing and / or Memory on any of servers. Any violation of this policy may end in corrective action by, in its sole reasonable discretion, including assessment of additional standard charges, disconnection or discontinuance of any and every one services, or termination of the web site with prior notice to the customer.

  •    What is the difference between Linux and Windows accounts? shared hosting_nnh

    We offer a choice between Linux and Windows web hosting platforms. While both are very reliable and widely used platforms, each has their specific advantages. If your website is developed using microsoft technology like ASP.NET, MS Access and SQL database then Windows hosting are going to be the proper choice. If it's designed using PHP and My SQL / PG SQL then you ought to take a Linux hosting plan. If you're using only html pages your website will work on both linux and windows.. Globally most of the websites are hosted in Linux Platform.

  •    Do you offer any custom hosting packages? shared hosting_nnh

    All our hosting plans are pre-defined. you've got the selection of upgrading your plan any time. Upgrades are done immediately and don't affect your hosting. we will provide custom plans supported requirements.

  •    Can I install custom COM objects? shared hosting_nnh

    Hosting support on DLL's, COM components, and .exe's aren't provided in shared hosting service. it's possible only in Dedicated Server Hosting.

  •    Do you support ASP in Shared Hosting Server ? shared hosting_nnh

    ASP and ASP.NET 1.1/ 2.0 are fully supported on any of our Shared Windows hosting platforms.

  •    Does your hosting support PERL? shared hosting_nnhshared hosting_nnh

    PERL is fully supported in both Linux and Windows hosting platforms. Since most of the perl scripts have been developed in Unix Platforms . This works more smoothly under Linux Server.

  •    Does your hosting support PHP? shared hosting_nnh

    Both Linux and Windows Hosting support PHP 5 and PHP 4, a scripting language almost like HTML. Using PHP, you'll track and authenticate users, serve XML pages, add additional functionality to forms, and far more.

  •    Do you hosting support Macromedia Shockwave and Flash? shared hosting_nnh

    These Multimedia utilities are fully supported by all hosting plans. All Flash and Shockwave technologies are supported so you'll feel comfortable once you host Flash and Shockwave files. it's recommended to not have complete website developed in Flash because it will consume longer to download and another important factor is search engines doesn't accept flash files. Thereby your website isn't ranked high in rankings.

  •    Do you provide SSL support for Websites? shared hosting_nnh

    If a customer wants his website to be hosted with SSL we offer SSL certificate Installation and support only on our hosting services .We will provide the entire support from purchase. With a SSL certificate you'll have a secure encrypted website. The SSL security protocol provides encoding , server authentication, message integrity, and optional client authentication for a TCP/IP connection. Because SSL is made into all major browsers and web servers, simply installing a digital certificate activates their SSL capabilities. Detailed information on SSL Certificates are often found in our website.

  •    Do you provide website traffic statistics? shared hosting_nnhshared hosting_nnh

    Yes, we do provide Webalizer and AWStats for your website. It will be available in your hosting control panel.

  •    What are your DNS servers? shared hosting_nnh

    Please note that you will have to use the nameservers associated with the control panel you are hosted on. Each control panel has two configured nameservers. In order to confirm which nameservers you should use please refer to the email sent to you at the time of your account creation.

  •    Can I host an E commerce on-line store? shared hosting_nnh

    Yes, you can host and on-Line E commerce Store on our hosting servers. We have different E commerce plans. It has got all the features an online store requires you only have to buy payment gateway and integrate with the Ecommerce website. For further details you can check our website.

  •    Do you offer VPS and Dedicated Server Hosting ? shared hosting_nnhshared hosting_nnhshared hosting_nnh

    We do offer Dedicated and VPS on Cloud. Please click on Cloud VPS Hosting and Dedicated Server hosting services in India & USA.

  •    Do you offer any hosting plan for resellers? shared hosting_nnhshared hosting_nnh

    We do offer hosting for resellers. Resellers can sell hosting either in their Brand Name or in a default name

  •    What is the uptime of your servers? shared hosting_nnh takes extreme steps to take care of system integrity. However, isn't liable for loss of knowledge thanks to any cause. to make sure the very best level of knowledge protection, recommends that each one information be protected by the CUSTOMER. like any data that you simply hold a high importance to, it should be in additional than one location in the least times. Customer agrees to require full responsibility for files and data transferred. All data backups are designed against hardware failure and not for customer user error.

    • Web site availability Credit percentage
    • 98.0% - 99.5% 20%
    • 97.9% or below 40%
  •    What kind of backup policies do you have in place? shared hosting_nnh takes extreme steps to maintain system integrity. However, is not responsible for loss of data due to any cause. To ensure the highest level of data protection, recommends that all information be backed up by the CUSTOMER. As with any data that you hold a high importance to, it should be in more than one location at all times. Customer agrees to take full responsibility for files and data transferred. All data backups are designed against hardware failure and not for customer user error.

  •    What are your payment policies? shared hosting_nnh

    All accounts are set up on a prepay basis. Although reserves the right to change prices of accounts or services at any time all-pricing is guaranteed for the period of prepayment. Payment is due each anniversary year following the date the account was established. Payments are accepted by Internet Bank Transfers/ Cheque/ Cash deposit to our bank a/c for customers in India. For customers outside India Payments are accepted thru Wire Transfer / Credit Cards. reserves the right to suspend other services until the outstanding debit if any is cleared. The customer is responsible for all payments owed on the account from the time it was established to the time that the customer sends a written cancellation reserves the right to suspend other services until the outstanding debit if any is cleared. The customer is responsible for all payments owed on the account from the time it was established to the time that the customer sends a written cancellation request.

  •    How can I cancel my hosting account and request a refund? shared hosting_nnh

    Fees paid for any one of the services are non-transferable for other services once the service is activated. In addition some accounts incur set-up fees, these charges are also non-refundable. Refunds are available only in case of claims within a period 1 week from the date of activation of the hosting plan.